Maintaining Wheelchair Access

Delivering effective procurement support to a group of CCGs

What were the objectives?

After notice was served unexpectedly by the incumbent provider, commissioners from five CCGs and NHS England Wessex Specialised Commissioning Team engaged SoEPS (South of England Procurement Services) to advise on the available procurement routes and overall strategy available to them and to facilitate a collaborative procurement process. This would enable the delivery of a superior service for the affected population where it had been highlighted through extensive local engagement with current service users and clinicians that there were various areas requiring improvement and redesign.

What did we deliver?

  • We provided¬†dedicated procurement manager to support the assembled project board and CCG stakeholders throughout the entire procurement process.We worked with commissioners to design an evaluation model that would thoroughly test key areas such as:
    Delivery of improved access incorporating the principles of Child In A Chair In A Day for all service users;
    Integration of standard and specialist services;
    Developing a sustainable approach to improving service user experience.
  • We provided detailed and effective procurement plan and documentation that was readily understood by all stakeholders.
  • We made clear governance arrangements including compliant conflict of interest management.
  • We provided clear and concise procurement documentation ensuring effective competition.
  • We provided an open, fair and transparent procurement process that was later described by an unsuccessful provider as “thorough and well managed with a superior level of de-brief material that would facilitate learning for future procurements.”

How did we add value to the customer?

The timescales were extremely tight for a procurement of this value, complexity and risk. Via partnership working with the lead CCG and all stakeholders at every stage, we were able to keep the process running on time from inception to conclusion of the procurement and facilitate a robust exit and migration via the procurement strategy. SoEPS facilitated meetings, highlighting risk areas suggesting mitigation and advising on governance processes throughout.

Many of the project panel members had no previous procurement experience so we delivered a series of training sessions to all project evaluators ensuring they fully understood their roles and responsibilities throughout the various stages of the project allied to procurement legislation and supported by robust governance arrangements.

We assisted commissioners in designing a thorough and effective evaluation model against their detailed specification that facilitated the appointment of a new service provider who offered a better service for the CCG demographic area within the specified budget. We facilitated the joined up working of a multi-disciplinary team incorporating 30 evaluator stakeholders including expertise across a variety of specialisms from the five CCGs, NHS England Specialist Commissioning Team and NHS South CSU.


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